Customer Support

Customer Support - 518.356.6060*

The NYISO is dedicated to providing “best in class” customer service to its Customers, Market Participants (MPs) and all other stakeholders. The NYISO Stakeholder & Member Services department is available to provide you with fast, efficient, and reliable customer service.
*Please note: All calls to the NYISO’s Stakeholder & Member Services department are recorded for quality assurance purposes.

At the NYISO, your satisfaction is our number one priority. The Stakeholder & Member Services department (518.356.6060) is available to provide “best in class” customer service 24 hours a day, 7 days a week, 365 days a year.

Customers may contact the Stakeholder & Member Services department  by:

*Please note: All calls to the NYISO’s Stakeholder & Member Services department are recorded for quality assurance purposes.

User Guides/Manuals

The User Guides/Manuals are a set of documents that specify and help explain the procedures and policies that will be used to operate the bulk power system of the NY Control Area & Wholesale Electricity Market.