Customer Support - 518.356.6060*
The NYISO is dedicated to providing superior customer service to its Customers, Market Participants (MPs) and all other stakeholders. The NYISO Customer Relations Department can help answer questions about customer registration, NYISO markets, market-based user applications, bidding and scheduling, settlements, and MP training. *All calls to the Customer Relations Help desk are recorded for quality assurance.
For General Inquiries - Customer Relations Inquiry Tracking and Resolution system (CRITAR):
The NYISO's Customer Relations Department Help Desk (518.356.6060) is typically staffed from 7:00 a.m. (EST/DST) to 7:00 p.m. (EST/DST), Monday through Friday.
After Hours, Holidays & Weekends, Customers with Real-Time issues (unable to submit bids, E-Tag issues, and Digital Certificates), please call the Help Desk, and your issue will be forwarded to our on-call representative. For all other issues (general inquiries), please call the NYISO's Customer Relations Department Help Desk on the next business day.
Customers may also submit inquiries using the NYISO's Customer Relations Inquiry Tracking and Resolution (CRITaR) system. Please see the link below for this option.
The purchase of publications and maps, and subscriptions to broadcast list servers are also coordinated by the NYISO's Customer Relations Department. You may call Customer Relations Help Desk at 518.356.6060* or send an email to: market_services@nyiso.com
*All calls to the Customer Relations Help Desk are recorded for quality assurance.
Submit A CRITAR (Help) Ticket - Click Here Now »
Support Resources
Tools & Services
Helpful Downloads
Market Training
FAQ's
Customer Registration
User Guides/Manuals
The User Guides/Manuals are a set of documents that specify and help explain the procedures and policies that will be used to operate the bulk power system of the NY Control Area & Wholesale Electricity Market.
