Stakeholder Services

The Stakeholder Services department is available to provide "Best in Class" customer service 24 hours a day, 7 days a week, 365 days a year.

Your satisfaction is our number one priority.

Customers may contact the Stakeholder Services department? by:

  • Calling 518-356-6060 directly for immediate resolution
  • Sending an email to
  • Contacting us through our Live Chat feature on

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  • User Guides/Manuals

    The User Guides/Manuals are a set of documents that specify and help explain the procedures and policies that will be used to operate the bulk power system of the NY Control Area & Wholesale Electricity Market.