The NYISO is dedicated to providing superior customer service to Market Participants (MPs) and all other stakeholders. The NYISO Customer Relations Department can answer questions about customer registration, tariff regulations, bidding and scheduling rules, settlements, and MP training. The purchase of publications and maps, and subscriptions to broadcast list servers are managed by Customer Relations.
Customer Relations provides a help desk service as an information resource to assist Market Participants. The help desk is available by any of these methods:
For General Inquiries - Customer Relations Inquiry Tracking and Resolution system (CRITAR): This new system will offer enhanced functionality allowing Market Participant's the ability to submit and track their own inquiries. (https://servicecenter.nyiso.com)
Tel: (518) 356-6060
Fax: (518) 356-6146
E-mail: market_services@nyiso.com
Inquires regarding customer registration, documents, Tariff regulations, bidding procedures, billing invoices, and training for Market Participants are welcomed.
| NYISO Approved Customers |
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| 2008-07-15 | 24 kb | ||||
| 2008-06-13 | 11 kb | ||||
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